Certificate in Case Management

The Certificate in Case Management is designed for people who coordinate care, support complex clients, or lead service plans across multiple providers. You’ll learn how to assess needs, design care plans, and manage outcomes while keeping the client’s goals at the centre of everything you do.

This course takes the theory of case management and turns it into practical, hands-on learning. You’ll look at how case managers navigate the NDIS, aged care and health systems, work with families and guardians, and balance care quality with compliance. It’s about improving both your professional confidence and your clients’ experience.

By the end, you’ll know how to bring people and systems together to create better, more coordinated outcomes for those who rely on care, and for the teams that deliver it. This short course certification is relevant to multiple areas of practice, including:

  • Disability / NDIS

  • Aged Care

  • Mental Health

  • Digital Compliance

  • Allied Health

  • Advocacy Practice

  • Other health and community services organisations.

Certificate in Case Management (taught course)

  • 8 weeks.

  • You do not need to purchase any additional learning materials - everything including readings are provided.

    5 comprehensive learning modules on specific case and support plan coordination and management topics relevant to your work.

    Structured, easy-to-follow case-based assessments that you’ll complete independently.

    Multiple opportunities to receive detailed feedback on progress.

    Weekly virtual ‘open door’ with a Senior Teaching Fellow where you can ask any questions about the program materials or your assessments.

    All ICM students also receive 12 months’ access to any ICM webinars at no cost (expires 12 months after date of enrolment).

  • Delivered 100% online.

    Language: English.

  • Anytime from Monday 12 January 2026 onwards.

  • Minimum 18 years of age.

    Competent English speaking and writing communication skills.

  • This program is fully inclusive. In 2025, the total fee is $990 (GST inclusive).

    Fees must be paid prior to commencement.

 

Ready to get started? Apply now.

Apply Now
 

In this short course, you may learn about:

  • Foundations of case management and client-centred care

  • Assessment and intake processes in NDIS, aged care, and health contexts

  • Goal setting and outcomes-based planning

  • Coordinating multidisciplinary teams and services

  • Documentation and record-keeping requirements

  • Managing risk, boundaries, and professional ethics

  • Working with families, guardians, and informal supports

  • Cultural competence and communication in client care

  • Service mapping and referral networks

  • Monitoring, review, and exit planning

  • Writing a case plan for a complex client scenario

  • Coordinating support across multiple service providers

  • Evaluating case outcomes and continuous improvement

  • Maximising your return from external consultants (e.g. audit consultants)

Apply Now